Refund Policy
Last Updated: July 6, 2026
At Efani, we're committed to providing the world's most secure mobile service. We want you to feel confident when switching to Efani, which is why every new subscription is backed by our money-back guarantee.
If you have any questions about your subscription, our support team is always happy to help.
60-Day Money-Back Guarantee
If you're not completely satisfied with Efani, you may cancel your service within 60 days of your original purchase and receive a full refund of the amount you paid.
Refunds are issued to the original payment method used for the purchase.
How to Request a Refund
To request a refund, simply contact our Customer Support team before the end of your 60-day refund period.
To help us process your request as quickly as possible, please include:
- Your full name.
- The phone number associated with your Efani account.
- The email address used when placing your order.
- Your reason for requesting a refund (optional, but appreciated).
Subscription Cancellations
You may cancel your Efani subscription at any time.
If you cancel within your first 60 days, you'll receive a full refund.
If you cancel after the 60-day money-back period, your subscription will be cancelled, but payments already made are generally non-refundable unless otherwise required by applicable law.
Your service will remain active until the end of your current billing period unless otherwise stated.
Automatic Renewal
Efani subscriptions automatically renew at the end of each billing cycle unless cancelled before your next renewal date.
If you believe your renewal charge was made in error, please contact our support team as soon as possible. Requests for refunds of renewal charges are reviewed on a case-by-case basis.
Refund Processing
Once your refund has been approved:
- Refunds are issued to your original payment method.
- Most refunds are processed within 5–10 business days.
- Depending on your bank or card issuer, it may take additional time for the funds to appear in your account.
Payment Method
Refunds can only be issued to the original payment method used for your purchase. For your security, we cannot send refunds to a different card, bank account, or payment method.
Chargebacks
If you've initiated a payment dispute or chargeback with your bank or credit card provider, please continue working directly with your financial institution regarding that transaction. Efani cannot issue a separate refund for a payment that is already being investigated through a chargeback process.
Frequently asked questions
Yes. You can cancel your subscription whenever you like. If your cancellation is requested within 60 days of your original purchase, you'll receive a full refund. Cancellations made after the 60-day period stop future renewals, but previous payments are generally non-refundable.
No. There is no need to return your Efani SIM card after cancelling your service.
Most refunds are processed within 5–10 business days after approval. Depending on your financial institution, it may take a few additional business days before the refund appears on your statement.
Generally, refunds are only available during the first 60 days of your initial subscription.
If you believe exceptional circumstances apply to your situation, please contact our support team. We'll review your request individually.
If your subscription payment is unsuccessful or your account becomes inactive, your service may be suspended or terminated in accordance with our Terms & Conditions. If you wish to cancel your service, we recommend contacting our support team to ensure a smooth transition.
In many cases, yes. Contact our support team and we'll let you know what options are available based on your account status and phone number.
